Refund & Returns Policy
Last updated: March 2026
At Shree Traders Ltd, we take great care in sourcing and handling all our fresh produce. As all our products are perishable fresh fruit and vegetables, our refund and returns policy is different from standard retail goods.
Please read this policy carefully before placing your order.
1. Perishable Goods — General Policy
As all our products are fresh, perishable items (mangoes, tropical fruits, and leafy vegetables), we are unable to accept returns once goods have been delivered or collected.
All produce is carefully inspected for quality before it is handed over to the customer or dispatched via courier.
2. Mango Quality & Refund Policy
We source authentic, premium mangoes directly from trusted farms in India and pre-inspect every box before collection or dispatch. However, as mangoes are a highly sensitive fruit, the following policy applies:
What we can help with:
- If there are externally damaged mangoes in your box, this must be reported within 24 hours of delivery or collection.
- In the rare event that all mangoes in a box are found to be spoiled from the inside, we will arrange a replacement in your next order. This must be reported within 2-3 days of delivery or collection.
- To raise a refund or replacement request, you must provide clear photographic evidence of all mangoes arranged together, clearly showing their condition.
What we cannot refund:
- Mangoes that have blackened from the outside — this is a natural result of cold temperatures and is not a quality defect.
- Individual mangoes that are soft or overripe if the majority of the box is in good condition.
- Mangoes where storage guidelines have not been followed (see storage advice below).
- Produce reported after the stated reporting window has passed.
3. Mango Storage Guidelines
Green / raw mangoes: Do not refrigerate. Keep at room temperature to allow ripening.
Ripe mangoes: Store in the fridge and consume within a few days.
Do not store raw mangoes in the fridge — this causes blackening and affects the ripening process.- Detailed storage guidelines
4. Nationwide Courier Deliveries
For orders dispatched via courier, we use a next-day delivery service to ensure freshness. Please note:
- Shree Traders Ltd is not responsible for damage caused by courier delays once the order has been dispatched.
- If you require a guaranteed next-day delivery service, please contact us at the time of ordering — an additional charge may apply.
- Please inspect your order immediately upon receipt and contact us within 24 hours if there are any issues.
5. Wrong or Missing Items
If you receive the wrong item or your order is incomplete, please contact us immediately at info@shreetraders.co.uk or via WhatsApp. We will do our best to resolve this promptly.
6. How to Request a Refund or Replacement
To raise a request, please contact us via:
Email: info@shreetraders.co.uk
WhatsApp: +44 7404 376283
Please include:
- Your order number
- Clear photos of the affected produce
- A brief description of the issue
We assess every request carefully and aim to resolve all genuine issues fairly. We operate a customer-first policy and will process approved refunds back to your original payment method. Please allow a few working days for your bank to process the refund.
7. Unreasonable Refund Requests
We reserve the right to decline refund requests that do not meet the criteria outlined in this policy, or where photographic evidence has not been provided. Repeated unreasonable refund requests may result in future orders being declined.
