Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Shree Traders Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit shreetraders.co.uk or place an order with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Shree Traders Ltd
Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email: info@shreetraders.co.uk
Phone: +44 7404 376283

We are the data controller for information collected through this website.

2. What Data We Collect

When you place an order or contact us, we may collect the following personal data:

Full name
Email address
Phone number
Delivery or billing address
Order details (products, quantities, preferences)
Payment information (processed securely via SumUp — we do not store card details)
IP address and browser data (collected automatically for security purposes)

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your order — including contacting you about collection times, delivery, and order updates
To process payment — via our payment provider SumUp
To communicate with you — responding to enquiries and providing customer support
To send order confirmations and receipts via email
To comply with legal obligations — such as tax and accounting requirements
To improve our website and services — using anonymised analytics data

We will only contact you for marketing purposes (such as seasonal updates or new products) if you have given us explicit consent to do so.

4. Payment Processing

All payments made through our website are processed securely by SumUp, a regulated payment service provider. We do not store, see, or have access to your full card details at any time.

SumUp processes your payment data in accordance with their own Privacy Policy, which can be found at sumup.co.uk/privacy.

Your payment data is encrypted using industry-standard SSL/TLS technology.

5. WhatsApp Group

If you join our WhatsApp group for seasonal updates, your phone number will be visible to the group admin (Shree Traders Ltd). We use this group solely to share information about stock availability, pricing, and collection times. We will not share your number with third parties.

You can leave the WhatsApp group at any time.

6. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

Contract performance — processing is necessary to fulfil your order
Legal obligation — we are required to retain certain records for tax and accounting purposes
Legitimate interests — to improve our services and prevent fraud
Consent — for any marketing communications you have opted into

7. How Long We Keep Your Data

Order data — retained for 7 years to comply with HMRC requirements
Customer enquiries — retained for 2 years
Marketing consent — until you withdraw consent

8. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with:

SumUp — for payment processing
Courier services — your name and delivery address for order fulfilment
HMRC or other authorities — if required by law

9. Cookies

Our website uses cookies to improve your browsing experience. These include:

Essential cookies — required for the website and shopping cart to function
Analytics cookies — to help us understand how visitors use our site (anonymised)
WooCommerce cookies — to maintain your shopping cart session

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure — ask us to delete your data ("right to be forgotten")
Right to restrict processing — ask us to limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests or for marketing
Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, please contact us at info@shreetraders.co.uk. We will respond within 30 days.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, please contact us at info@shreetraders.co.uk